Refund policy
Aussie Wool Comfort acknowledges that certain consumer rights will apply when buying products or services in Australia, including the “consumer guarantees” provided pursuant to the Australian Consumer Law. Nothing in these Terms of Sale is intended to limit or otherwise exclude any such rights.
Aussie Wool Comfort does not offer a refund for change of mind, however unless otherwise provided by law, articles may be accepted for non refundable store credit or exchange for other product in Australia by Aussie Wool Comfort at the absolute discretion of the company if returned in saleable condition within 14 days, and accompanied by a sales receipt or gift receipt. Merchandise must be new, unworn, and in the original packaging. Some exclusions may apply.
Please note that unless otherwise permitted by applicable law, items that are personalised with engraving, etching, embossing and other services; including specialty sizing may not be returned or exchanged for change of mind.
Non refundable store credit or gift card is valid indefinitely from issue. Credits are transferrable and cannot be re-issued if lost or stolen.
Consumers may be entitled to a refund for faulty products under the Australian Consumer Law or other applicable consumer law. Aussie Wool Comfort reserves its right to repair or replace an item before offering a refund where permitted by law. Where a refund is offered to the consumer, returns processed as a refund will be processed in the form of the original tender to the purchaser.
To start a faulty return, you can contact us at orders@aussiewoolcomfort.com.au. Please note that returns will need to be sent to the following address:
- Aussie Wool Comfort
- 2/118 Albert Road
- Warragul VIC 3820
All return freight costs and correct packaging (not including faults) are the responsibility of the customer initiating the return.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you received the incorrect item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, custom products (such as special orders or personalised items), personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. We do not accept returns for bedding items that have been opened and removed from the original packaging. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, sealed, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds for faulty goods
We will notify you once we’ve received and inspected your return, and let you know if the faulty claim has been approved. If approved, you’ll automatically refunded on your original payment method within 10 business days. Refunds can take up to 3 business days to process with PayPal, AfterPay and through banks.
