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- Product Care
Now you can throw your beloved Aussie Wool quilt into the washing machine without fear of failure!
Treated with Aussie Wool Comfort’s trademark attention to care and comfort during development, our machine washable quilts are ideal if you want to be able to wash them. Like all of our wool products, they are made with 100% Australian wool and are free from resins and other nasty additives. We have all Australian standard sizes and in five different warmth ratings:
Summer weight: great for hot Australian summers or all year in northern Australia.
1 blanket: a little warmer, but not much.
2 blanket: at 500gsm of wool it is the “all rounder”. In a modern home some people would use it all year, especially in say, Sydney or Brisbane.
3 blanket: this will keep you snug in the middle of winter. Our factory is in Warragul (east of Melbourne) and in winter this is the most popular down here.
4 blanket: for those of you who really need warmth, very popular for export into northern America and England.
…and don’t forget, we can mix and match with our duo-quilts with one warmth on one side and different warmth on the other, please ring to order: 03 56220068.
(Make sure you use a front-load machine on wool wash and dry naturally)
Customer Care.
How long does it take to get my product?
We use Australia Post. The time does vary depending on where you are located, but products are generally shipped within 24 hours.
Do you ship overseas?
Yes, please give us a call and we can arrange shipping to anywhere in the world.
Can we buy direct from the factory?
Yes. We have a shop at the factory where you can buy our products direct, and also a range of Australian-made clothing, UGG boots and manchester. We are at 158 Queen St, Warragul- about an hour east of Melbourne.
What do I do if there is a fault?
All of our products have a six year warranty against any type of manufacturing fault. If you have any concerns please ring the factory and we will work out the best solution.
Our warranties do not cover the following:
- Damage due to incorrect washing.
- General wear and tear or any misuse
- Change of mind
Returns must be posted to Aussie Wool Comfort, 158 Queen St, Warragul, 3820 and call us on 03 56220068
How do I care for my Aussie Wool Comfort product?
Care instructions are on every product. Always read the instructions before cleaning. All wool products will benefit from regular airing and sunlight, even before use.
After storage how do I prepare the product for use?
We recommend airing your blanket for a few hours or overnight before you use it after it has been in storage.
How do I clean small marks?
All products may be spot washed using a light wool detergent to spot clean. We recommend drying small areas with a hair dryer so as not to leave a water stain. Remember that stains can often be “set” if dry-cleaned.
Can Aussie Wool Comfort make specialty sizes or products?
Yes, we often have customers wanting specially made products for caravans, boats of just unusually sized beds. As all products are hand made we are very happy to make a customised product for you. We have even made sleeping bags and under blankets for swags.
How is the wool cleaned?
The wool used in all Aussie Wool Comfort products has been cleaned using chemical free water. It is not treated with any chemicals unless you request washable wool. The washable product is treated so that the fibres do not shrink as they dry.
How do you make washable wool?
The wool is treated to make each fibre smoother. In this way when it dries the fibres are able to spread apart and remain “fluffy”. Without treatment the wool; upon washing, would bind together and and shrink, losing loft.
Where are the products made?
Aussie Wool Comfort products are all made by hand at our factory at 158 Queen St, Warragul; a small country town an hour east of Melbourne.
Where does the wool come from?
All wool is sourced from selected herds, mainly in the Western District of Victoria.
Introduction
This Privacy Policy governs the manner in which Aussie Wool Comfort collects, uses, maintains and discloses information collected from users (each referred to in this policy as a “User”) of the www.aussiewoolcomfort.com.au website (“Site”). This privacy policy applies to the Site and all products and services offered by Aussie Wool Comfort.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address and phone numbers.
Users may, however, visit our Site anonymously.
We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Security with Credit Cards and payments
Aussie Wool Comfort does not retain any credit card details entered into PayPal integration software during the checkout process via a 128bit SSL connection.
For further security information on PayPal you can visit their website https://www.paypal.com/au/webapps/mpp/ua/privacy-full
Web browser cookies
Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. The user may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.
How we use collected information
Aussie Wool Comfort collects and uses Users personal information for the following purposes:
- To process transactions
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service. - To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs. - To improve our Site
We continually strive to improve our website offerings based on the information and feedback we receive from you. - To administer a content, promotion, survey or other Site feature
To send Users information they agreed to receive about topics we think will be of interest to them. - To send periodic emails
The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their enquiries, and/or other requests or questions. If a User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or a User may contact us via our Site.
How we protect your information
All wool is sourced from selected herds, mainly in the Western District of Victoria.
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
Changes to this privacy policy
Aussie Wool Comfort has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page and notify our database of customers via email. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Contacting us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
Ronalds Aussie Wool Quilts
158 Queen St, Warragul, VIC Australia, 3820
(03) 5622 0068
info@aussiewoolcomfort.com.au
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